Fundraising complaints

We are committed to following fundraising best practice and we take all complaints and concerns seriously. We welcome feedback and promise to deal with all complaints in a timely manner.

Stage 1 – Fundraising Team

Get in touch with our Head of Fundraising, Paul Crockett, through our online form:

Complaints Form

Name of complainant*
First Last
Address
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
Phone number
(Home)
Phone number
(Mobile)
Email
What is the nature of your complaint?*
Please inform us if you have already discussed this complaint via email or telephone with a staff member? If so, who was the discussion with? And what was the nature of that discussed?
Please provide below any information you feel may be relevant to your complaint.
Resolution sought.
Date
MM slash DD slash YYYY

We will always try to resolve your complaint as quickly as possible and you can expect us to respond within the following times:

If you make a complaint by email, post or via our online feedback form, we will resolve it or acknowledge it within 5 working days. If the complaint is more complex, you will receive a further full response within ten working days.

Stage 2 – Operations Director

If you are not happy with our response following Stage 1, please let us know and we will then escalate your complaint to a member of our Operations Director. They will lead an investigation and contact you with a resolution within 20 working days.

Stage 3 – Fundraising Regulator

If you are still not happy with our response to your Fundraising complaint you can contact the Fundraising Regulator.

Fundraising complaints

Stage 1 – Fundraising Team

Complaints Form

Stage 2 – Operations Director

Stage 3 – Fundraising Regulator

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