Support for individuals complaints
If you are not satisfied with any service you have received from the Masonic support team, you may submit a complaint.
Step 1
Before getting in touch with us, please read our Complaints Policy which will help you to understand what you need to do, and what we will do in return.
Step 2
Send your complaint to our Grants Manager, Gill Bennett, by email or post:
Gbennett@freemasonscharity.org.uk
Gill Bennett, Grants Manager
Freemasons’ Charity
Freemasons’ Hall
60 Great Queen Street
London
WC2B 5AZ